Not the sharpest tool in the box

Why do we continue going to Home Depot? It’s like an exercise in repeatedly banging ones head against something very hard and sharp. The last 3 times we have gone to Home Depot we have been told to try Rona instead as they do not carry the basic parts that we needed; what exact purpose do you serve Home Depot??? The funniest part of the adventure was once we realized that Home Depot did not have the part we were after, the man had to use the facilities; their toilet was broken! Their tv commercials are always on about their contracting services and how they can fix and do everything, ‘cha, as if I would ever use them now considering the fact that they cannot fix a toilet. Home Depot, you suck!