Some of you may have read about the saga of my beloved Cole Haan peeptoe heels and the Korean shoe repair bastard who ruined them. Well, I e-mailed the Cole Haan service department and told them the story, sent them the link to my blog post as well as 4 pictures of the heel damage. They were more than apologetic, said that the posting was ‘well-written and amusing’ and said that of course they stand behind their product. I had a brand spankin’ new pair of black peeptoe heels arrive at my office today, YAY *happy dance* Cole Haan friggin’ rocks long time, worth every penny.
Subscribe to:
Post Comments (Atom)
1 comment:
Now THAT'S customer service! Awesome.
Post a Comment